Terms and conditions - Boston-Laundry

The nitty gritty

Boston Laundry is pleased to provide a professional laundry service to you ("you" being the customer), subject to compliance with and acceptance of the terms and conditions set forth below. Your use of Boston Laundry indicates your agreement to be bound by the terms and conditions contained herein

Delivery Schedule

Pick up and drop off is available between 07:00 – 09:00 and 16:00 – 18:30 Monday – Friday. Pick up and drop on a Saturday is anytime between 8:00 – 14:00. Clean clothes will be processed and available for collection or delivery within 24 – 48 hours, after dirty laundry is collected. All pick up or delivery times must be confirmed through Email, WhatsApp or the online booking form. Pick up & delivery is free for customers residing within the Boston, Bellville area and surrounding areas; Oakdale, Oostersee, Avondale, De Tijger, Fairfield Estate, Parow West and Parow North only. Boston Laundry is not responsible for the customer failing to meet their scheduled drop off and pick up times. If the customer does miss their time, they will be able to drop off their clothes during the allocated business delivery hours. If the prearranged schedule needs to be changed, customers must notify us by Email / WhatsApp for a better time to pick up or drop off. It is the customers responsibility to make sure that our employees are able to gain access to their laundry when we do an off-site pick up / drop off. Boston Laundry will not be responsible for laundry left unattended.

Procedure & Label Care

The customer agrees to not include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer’s laundry bags: (i) non-washable items, (ii) items that are labelled for hand washing and/or dry cleaning only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for special care instructions which should be noted in the booking form. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of Boston Laundry or its customers. Boston Laundry is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick up or delivery. The customer is responsible for ensuring that his/her laundry bag is in the possession of a Boston Laundry employee. Customers will provide their hangers for ironing services. If no hangers are provided the standard folding and bagging process will be followed for ironed items.

Payment

The customer must pay the agreed upon charges after the service, before collection or drop off. Boston Laundry will not provide a refund for any underutilisation of services. All sales are final and all payments are non-refundable. In the event of a pricing dispute, the price list as per the website will be deemed to be the correct rate. The customer hereby grants Boston Laundry the right to withhold the customer’s clothing until payment is made.

Refunds

In the event of a natural disaster, government shutdowns etc, where services are interrupted or stopped, there shall be no refunds, but prorated credit will be issued. Boston Laundry shall have no obligation to refund any amounts paid by the customer, but it may choose to do so in its sole absolute discretion.

Garment Care

Boston Laundry is not responsible for your laundry items bleeding, shrinking, fading or otherwise becoming altered or becoming worn out by the normal wash-and-dry laundry process. It remains the customers responsibility to specify upon booking if a split wash is required. We are not responsible for any damage caused to a garment that bleeds the first time if it was washed and if we were not informed on the special care instruction section in the online booking form. Boston Laundry will not be responsible for any damage caused to your laundry during normal washing and drying such as buttons falling of, beads coming loose, seem coming undone etc. Because we use industry standard practices and handle all clothing with reasonable care, inherent manufacturer defects, such as weak material, colour loss from household chemicals, or previous staining cannot be prevented or removed and will not be the responsibility of Boston Laundry. Boston Laundry is not responsible for any items labelled, “Hand wash only”, “Hand dry/dry flat”, “Do not use heat”, “dry clean only”, or any other “special care” instructions.

Turnaround Time

Turnaround Time is the time it takes to clean your clothes from pick-up to delivery. Although we strive to meet our service-specific timeframes, unforeseen circumstances like equipment malfunctions or utility interruptions (e.g. water or power outages) may occasionally cause delays. The Turnaround times are estimates and not guranteed. Boson-Laundry will not be responsible for missing turnaround times.

Loss, Damage or Storage

In the rare instance that your garment is lost or damaged by Boston Laundry, we will issue you a refund or credit for the value of that garment.

Missing garments will only be investigated if an inventory list was included at the time of collection. The onus remains on the customer to submit an inventory list. The replacement value per item is limited to R300 (Three Hundred Rand).

We will take into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of the garment, the customer can attest to the age, but Boston Laundry in its sole discretion may limit the minimum age of any garment to one year. If no current replacement cost is available, e.g. because the item is no longer available in stores, Boston Laundry may use the replacement cost of a comparable item currently available. We are not liable for pre-existing damage to garments. If we find any pre-existing damage or have concerns about the the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to contact you to obtain your approval in a timely manner, we may return the item without cleaning it.

Missing or damaged items must be reported to us within three (3) days of delivery or collection of the item(s). If you believe that Boston Laundry is in possession of any item, we request that you inform us immediately so we can start an investigation. If, after ten (10) days the item has not been found, we may compensate you for the loss at our discretion.

Items that are left in our possession and have not been claimed after thirty (30) days, will be donated to charity.

Use of Third-Party Services

Boston Laundry or its associates will deliver the customer items to and from a laundering and dry cleaning service of Boston Laundry’s choice. Boston Laundry reservers the right to utilize any outsourcer, vendor, or outside service provider for any service, in its sole discretion, without notice to the customer.

Disclaimer

In no event shall Boston Laundry be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not Boston Laundry knew or should have known of the likelihood of any such loss or damages. Boston Laundry disclaims all warranties, express or implied, with respect to the services rendered to the customer. All laundry handed in, washed, ironed, dried at own risk.

Privacy Policy

We at boston-laundry.co.za use Google Analytics to collect data. We need this data to understand how you use our website so we can improve its design and functionality. We also need the data to get the most out of our marketing campaigns.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.